Add One Upgrade to your new phone for $10/month
Want the latest phone? Our $10 per month add-on, One Upgrade, lets you get a shiny new phone whenever you like. We'll wipe your interest free balance and start you up on a new interest free term with an eligible Pay Monthly plan.
How One Upgrade works
1. Buy a phone on interest free
Buy any Samsung, Apple, or OPPO phone on an interest free term with an eligible Pay Monthly plan.
2. Add One Upgrade
Add One Upgrade for $10 per month when you buy your new phone in-store or online.
3. Upgrade in-store
Upgrade to a new interest free phone anytime after the first 30 days of your interest free term. A redemption fee may apply based on your phone's condition and when you upgrade.
Buy any Samsung, Apple, or OPPO phone on an interest free term with an eligible Pay Monthly plan.
2. Add One Upgrade
Add One Upgrade for $10 per month when you buy your new phone in-store or online.
3. Upgrade in-store
Upgrade to a new interest free phone anytime after the first 30 days of your interest free term. A redemption fee may apply based on your phone's condition and when you upgrade.
What you'll love
Flexibility
We will wipe your interest free balance owing, so you can switch to a new phone of your choice on a new interest free plan.
Check terms and conditions
Latest technology
Keep up with rapidly changing technology by upgrading to the latest phone.
Compare eligible phones
Low monthly cost
For $10 per month, get the reassurance you can switch your phone out for a new one, no matter its condition.
View our FAQs
Sustainability
Every phone returned to One NZ will go through a refurbishment or recycle process. This helps keep phones out of landfill.
Our recycling partner
Upgrade redemption fees
When your old phone’s in good condition
there could be no redemption fee at all!
| Interest-free term | Term left | Fee if good condition | Fee if damaged |
| 12 months | Less than 6 months | $0 | $99 |
| 6 months or more | $99 | $299 | |
| 24 or 36 months | Less than 12 months | $0 | $99 |
| 12 months or more | $99 | $299 |
Assessing the condition of your phone
A good condition phone must:
- Turn on and stay on.
- Have a functioning screen (no green lines, no pink screen, no dead pixels/light spots, no touch screen issues).
- Have no issues with functions such as buttons, cameras not working, Wifi not working, Face ID not working, Bluetooth not working, issues making or receiving calls.
- Have no cosmetic damage aside from normal wear & tear (e.g. no chips on the casing, no heavy scratching on casing, no deep scratches on the screen, no cracks on the screen).
Upgrading to a new phone
Already have One Upgrade? Here’s how to redeem it and get that new phone you want.
Back up your data
Make sure you don’t lose anything important on your old phone. Our team can help you do this in-store.
Back-up tips
Erase personal info
You won’t want to share your contacts, photos, videos, iCloud or Google accounts with anyone!
Prepare your device
Come in-store
Our team will confirm your phone’s condition and what redemption fee (if any) you’ll pay.
Redemption fees
Choose your new phone
You can choose any new eligible phone you like on an interest free term.
Shop mobile phones
Terms and conditions
Available with purchase of a phone on an Interest Free Plan with any eligible Pay Monthly Mobile Plan. Monthly recurring fee (currently $10/mth) applies. Upgrade redemptions can be made during the phone Interest Free Plan term by returning phone as directed by One NZ, paying applicable fees (if any) and purchasing a new phone on an Interest Free Plan with any eligible Pay Monthly Mobile Plan. Upgrade only available after first 30 days of your One Upgrade subscription and must be completed in-store. Cancel at any time. Excludes lost phones. N/A for outright purchase. Appears as ‘Phone Upgrade’ on your bill. See full terms and conditions
.