How to make a complaint

Need help ASAP? You can send us a message.

Have a general enquiry? Please visit our Contact us page.

Otherwise, you can use the form below to log a complaint with us. If you ask to be contacted, we’ll get in touch as soon as we can, within 1-3 days.

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Confirm email

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If we need to contact you, what time of day do you prefer?

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Description

What would you suggest we can do to make our service better?

Have you tried to contact us previously about this issue?

^{Our Customer Care Policy sets out our commitment to you, how you can contact us, and our complaints management process, including steps you can take if you’re not happy with the resolution of your issue. View our}^{One NZ Customer Care Policy}^{here. One New Zealand is proud to be a member of the TDR Customer Complaint Scheme. View}^{TDR website.}